FAQ
We’ve answered the most common questions below to help you get quick answers without waiting for support.
🧢 Orders
Can I cancel or change my order?
Yes — but only if your order hasn’t been processed yet.
Please contact us as soon as possible at support@yugons.com with your order number.
Once your order has been shipped, we won’t be able to make changes.
I entered the wrong address — what should I do?
Contact us immediately. If your order hasn’t been dispatched, we’ll update it.
If it has already been shipped, we may not be able to change the address.
Will I receive an order confirmation?
Yes, you’ll receive a confirmation email right after placing your order.
If you don’t see it, please check your spam/junk folder.
🚚 Shipping & Delivery
Do you offer free shipping?
Yes — we offer 100% free shipping across the UK with no minimum order.
How long does delivery take?
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Processing time: 1–2 business days
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Delivery time: 2–4 business days
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
My order says delivered, but I didn’t receive it
Please:
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Check with neighbours or your local delivery office
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Look around your property
If you still can’t find it, contact us and we’ll help resolve it.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery.
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Free return shipping
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No restocking fees
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All items eligible for return
How do I return an item?
Email us at support@yugons.com with your order number.
We’ll send you:
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A prepaid return label
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Simple return instructions
When will I receive my refund?
Refunds are processed within 14 business days after we receive your return.
Do I have to pay for returns?
No — returns are completely free.
📏 Products & Sizing
How do I choose the right size?
Each product type (fitted, adjustable, trucker) fits differently:
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Fitted caps (59FIFTY): exact sizes (e.g. 7, 7 1/4, etc.)
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Adjustable (9FORTY / 9TWENTY): one size fits most
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Trucker hats: adjustable with a structured front
If you’re unsure, contact us — we’ll help you choose the right fit before you buy.
Are your caps authentic?
Yes — all products sold by Yugons are genuine and high-quality.
Will the color look exactly like the photos?
We do our best to display accurate images, but slight differences may occur due to screen settings.
⚠️ Common Issues (Read This First)
My item doesn’t fit — what should I do?
No problem — you can return it for free within 30 days.
To avoid this, we recommend checking sizing details before ordering or contacting us for help.
I received the wrong or damaged item
Please contact us within 48 hours with:
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Your order number
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Photos of the item
We’ll fix it quickly with a replacement or refund.
💬 Support
How fast do you respond?
We reply within 24 hours (Monday–Friday).
How can I contact you?
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Email: support@yugons.com
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Phone: +447418623489
🧠 Before You Contact Us
Most questions are answered above — checking here first can save you time.
If you still need help, our team is always ready to assist.
Yugons Support
YUGONS LTD
11 White Canons Walk
Halesowen, B62 8ET
United Kingdom